Room One Rewards

Our new rewards program comes with a major upgrade, giving you more rewards to redeem, with lots of skincare and shop discounts to choose from. Plus, new ways to earn with our new Refer-A-Friend feature.


Ways to Earn

Place an order

$1 = 1 point

Create an account

100 points

Celebrate a birthday

100 points

Product Review

25 points

Follow on Instagram

25 points

Current Rewards

500 points

111SKIN

Sub-Zero Depuffing Energy Mask

VALMONT

DetO2x Cream (12ml)

COOLA

Liplux Lip Balm SPF 30

DERM'ALL MATRIX

Dermal Facial Mask

750 points

LIVING LIBATIONS

Seabuckthorn (30ml)

IS CLINICAL

Cleansing Complex (60ml)

VALMONT

Primary Veil (30ml)

IMAGE SKINCARE

Ormedic Lip Complex

1000+ points

1000 POINTS

Glacial Cryo Tools

1000 POINTS

$50 Off Coupon

2000 POINTS

$100 Off Coupon

3000 POINTS

$150 Off Coupon

Refer a Friend

Give $25 off and receive $25 off.

Give a friend $25 off their first online purchase of $150 or more, and you’ll receive $25 off your next online purchase of $150 or more. The more friends who take advantage of your referral, the more you earn.

FAQ's

How do I earn reward points?

Receive 1 reward point per $1 spent in the shop. You can redeem reward points for perks like skincare and discounts.

Please Note: Reward points are earned once the purchase is complete. They're not earned and applied before the transaction is complete. Reward points are earned based on the sub-total before applicable taxes. Reward points may not be redeemed to cover sales tax or shipping.

Do I earn points on services?

Reward points are not earned on gift card purchases or from in-studio services. They are earned through product purchases made online and in-studio.

Do I need to have an account to collect points?

Yes, in order to collect and redeem rewards points you will need to have an online account with Room One.

I can't find how to redeem rewards or refer a friend.

All the ways to earn and redeem Room One Rewards can be found in the reward widget in the bottom corner of your screen. Simply click the icon and sign in to see your points balance and rewards. You'll also be able to refer a friend via this widget, and see successful referral rewards you've earned from friends.

I checked out as a guest and don't have an account. Did I earn points for my purchase?

The good news is your points are waiting for you. In order to access them you'll need to create an account. It's complimentary and will give you the ability to check your points balance, redeem points for rewards and access your account dashboard and order history.

Can I redeem reward coupons on services or gift cards?

Reward coupons can only be redeemed on skincare and products, and are not applicable to redeeming towards services or gift cards.

How do I view my points balance and rewards?

To view points balance, click the Reward icon on the lower corner of the screen and login to your account. Your points balance will be displayed in the window. In the same window, click on Ways to Redeem to view and redeem rewards.

Can my points be gifted or transferred to another account?

No, reward points are non-transferable and may not be migrated from one account to another.

Can I buy a gift certificate using my points?

No, reward points may only be redeemed towards product online or in-studio.

Can I redeem more than one reward on the same order?

Only one reward may be redeemed per purchase. Rewards cannot be stacked with other coupons.

Do unused reward dollars roll over?

You must use the coupon code on one order; the total redemption value does not roll over.

My order qualified for free shipping before I applied the coupon. Why do I need to pay for shpping?

If the order sub-total falls below $100 CAD after the discount code is applied, an additional shipping charge will be added to the order.

Do reward points expire?

Reward points expire 12 months from the original date they were earned. Be sure to redeem points before they expire.

My points expired before I got to redeem them. Can they be re-issued?

An email is sent out 30 days prior to points expiring, and another reminder email is sent out 3 days prior to points expiring. Once reward points expire, they will not be re-issued.

If I refund my order, do I need to return my redeemed rewards?

Once reward points are redeemed, they may not returned. If a product reward was redeemed on your order and you do not have reward points to cover it after your refund. The value of the reward will be deducted from your refund.

Room One Rewards

Our new rewards program comes with a major upgrade, giving you more rewards to redeem, with lots of skincare and shop discounts to choose from. Plus, new ways to earn with our new Refer-A-Friend feature.


Ways to Earn

Place an order

$1 = 1 point

Create an account

100 points

Celebrate a birthday

100 points

Product Review

25 points

Follow on Instagram

25 points

Current Rewards

500 points

111SKIN

Sub-Zero Depuffing Energy Mask

VALMONT

DetO2x Cream (12ml)

COOLA

Liplux Lip Balm SPF 30

DERM'ALL MATRIX

Dermal Facial Mask

750 points

LIVING LIBATIONS

Seabuckthorn (30ml)

IS CLINICAL

Cleansing Complex (60ml)

VALMONT

Primary Veil (30ml)

IMAGE SKINCARE

Ormedic Lip Complex

1000+ points

1000 POINTS

Glacial Cryo Tools

1000 POINTS

$50 Off Coupon

2000 POINTS

$100 Off Coupon

3000 POINTS

$150 Off Coupon

Refer a Friend

Give $25 off and receive $25 off.

Give a friend $25 off their first online purchase of $150 or more, and you’ll receive $25 off your next online purchase of $150 or more. The more friends who take advantage of your referral, the more you earn.

FAQ's

How do I earn reward points?

Receive 1 reward point per $1 spent in the shop. You can redeem reward points for perks like skincare and discounts.

Please Note: Reward points are earned once the purchase is complete. They're not earned and applied before the transaction is complete. Reward points are earned based on the sub-total before applicable taxes. Reward points may not be redeemed to cover sales tax or shipping.

Do I earn points on services?

Reward points are not earned on gift card purchases or from in-studio services. They are earned through product purchases made online and in-studio.

Do I need to have an account to collect points?

Yes, in order to collect and redeem rewards points you will need to have an online account with Room One.

I can't find how to redeem rewards or refer a friend.

All the ways to earn and redeem Room One Rewards can be found in the reward widget in the bottom corner of your screen. Simply click the icon and sign in to see your points balance and rewards. You'll also be able to refer a friend via this widget, and see successful referral rewards you've earned from friends.

I checked out as a guest and don't have an account. Did I earn points for my purchase?

The good news is your points are waiting for you. In order to access them you'll need to create an account. It's complimentary and will give you the ability to check your points balance, redeem points for rewards and access your account dashboard and order history.

Can I redeem reward coupons on services or gift cards?

Reward coupons can only be redeemed on skincare and products, and are not applicable to redeeming towards services or gift cards.

How do I view my points balance and rewards?

To view points balance, click the Reward icon on the lower corner of the screen and login to your account. Your points balance will be displayed in the window. In the same window, click on Ways to Redeem to view and redeem rewards.

Can my points be gifted or transferred to another account?

No, reward points are non-transferable and may not be migrated from one account to another.

Can I buy a gift certificate using my points?

No, reward points may only be redeemed towards product online or in-studio.

Can I redeem more than one reward on the same order?

Only one reward may be redeemed per purchase. Rewards cannot be stacked with other coupons.

Do unused reward dollars roll over?

You must use the coupon code on one order; the total redemption value does not roll over.

My order qualified for free shipping before I applied the coupon. Why do I need to pay for shpping?

If the order sub-total falls below $100 CAD after the discount code is applied, an additional shipping charge will be added to the order.

Do reward points expire?

Reward points expire 12 months from the original date they were earned. Be sure to redeem points before they expire.

My points expired before I got to redeem them. Can they be re-issued?

An email is sent out 30 days prior to points expiring, and another reminder email is sent out 3 days prior to points expiring. Once reward points expire, they will not be re-issued.

If I refund my order, do I need to return my redeemed rewards?

Once reward points are redeemed, they may not returned. If a product reward was redeemed on your order and you do not have reward points to cover it after your refund. The value of the reward will be deducted from your refund.